Frequently Asked Questions
Does The Mansion offer dedicated butler service?
Yes. Mansion butlers are assigned by floor and available to assist throughout the stay, from reservations and room requests to all the many details that come up along the way.
What accommodations are available in The Mansion?
The Mansion includes 21 suites, along with the Flâneur Penthouse, each with its own sense of character.
What in-room amenities are included?
Mansion accommodations feature Duxiana beds, Italian linens and Frette bath linens, marble bathrooms with heated floors, custom bath amenities, Dyson hair dryers, Marshall Bluetooth speakers, Nespresso coffee makers, personal tablets, Smart TVs, and complimentary Wi-Fi. Guests also enjoy an expanded complimentary maxibar with select spirits, plus Tea, Martini, and Book Rituals included with the stay. Beyond the room, the Mansion experience includes pre-arrival planning and a personalized New York itinerary, floor-assigned butlers and bespoke concierge service, fresh flowers and tailored gifts on arrival, a signature candle on departure, unlimited garment pressing and overnight shoeshine, twice-daily housekeeping, daily newspapers, 24-hour in-room dining, wake-up calls, private guest lounge access at The Portrait Bar, house car service from 8am–3pm subject to availability, and access to the 24-hour fitness center.
What makes The Mansion experience unique?
The Mansion is an enchanting, highly personalized way to experience New York. A dedicated Mansion team, floor-assigned butlers, tailored gifts, and an expanded maxibar shape the stay around you with discretion and ease. It is less like traditional hotel service and more like being beautifully looked after in a private Fifth Avenue residence.












